This Privacy Policy explains how Haugland Brothers Carpet & Floor Care ("we," "us," or "our") collects, uses, and protects information when you visit our website or use our cleaning services.
Information We Collect
When you contact us through our website form, by email, or by phone, we collect the information you provide — typically your name, address, phone number, email address, and details about the service you are requesting. We use this information solely to respond to your inquiry, schedule service, complete the work, and follow up on the quality of our service.
When you visit our website, we may automatically collect non-identifying information such as the pages you view, the time and date of your visit, your browser type, and your general geographic location based on IP address. We use this information to understand how visitors use the site and to improve content and performance.
How We Use Your Information
We use the information you give us to respond to your inquiries, provide the services you requested, send invoices and receipts, schedule appointments, and follow up regarding service quality. We may occasionally send service reminders or seasonal cleaning recommendations to existing customers; you can opt out of these communications at any time by replying or contacting us directly.
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
Information Sharing
We share information only with service providers who help us operate our business — for example, our scheduling software, payment processor, and email provider. These providers are bound by confidentiality and use the information only to perform services on our behalf. We may also disclose information when required by law or to protect our rights and the safety of our customers and staff.
Data Security
We use industry-standard administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Cookies and Analytics
Our website uses cookies and similar technologies to remember your preferences and to measure site performance through standard analytics tools. You can disable cookies in your browser settings, though some site features may not function properly if you do.
Your Choices
You can request a copy of the information we hold about you, ask us to correct it, or ask us to delete it by emailing info@hauglandbrothers.com. We will respond within a reasonable time.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at info@hauglandbrothers.com and we will promptly delete it.
Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision.
Contact Us
Questions about this Privacy Policy can be sent to info@hauglandbrothers.com or mailed to Haugland Brothers Carpet & Floor Care, 5410 Dansher Rd, Countryside, IL, 60525.